Privacy Policy

1. Introduction

Welcome to Tex-Tonia Cycles ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website textoniacycles.shop and make purchases from our online store.

We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you make a purchase or create an account, we collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, shipping address)
• Billing information and payment details (processed securely through our payment providers)
• Order history and purchase preferences
• Account credentials (username and encrypted password)
• Communication preferences and marketing consent

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website and search terms used to find our site
• Cookies and similar tracking technologies data

2.3 Information from Third Parties

We may receive information about you from third-party sources such as payment processors, shipping carriers, and fraud prevention services to facilitate transactions and protect against fraud.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, arrange shipping, and provide customer service
• Account Management: To create and manage your account, including order history and saved preferences
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send promotional emails about new products, special offers, and cycling tips (with your consent)
• Website Improvement: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Fraud Prevention: To detect, prevent, and address fraudulent activities and security issues

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contract with you (order processing and delivery)
• Legitimate Interest: For fraud prevention, website analytics, and business operations
• Consent: For marketing communications and non-essential cookies (you can withdraw consent anytime)
• Legal Obligation: To comply with tax, accounting, and other legal requirements

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Payment processors, shipping carriers, and hosting services that help us operate our business
• Business Partners: Bicycle manufacturers and suppliers for warranty claims and product support
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets (with notice to you)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, shopping cart, and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to make purchases.

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request limitation of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for marketing or non-essential data processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at privacy@textoniacycles.shop. We will respond within 30 days of receiving your request.

8. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication for staff members
• Regular data backups and disaster recovery procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Order and transaction data: 7 years (for tax and accounting purposes)
• Account information: Until you request deletion or after 3 years of inactivity
• Marketing communications: Until you unsubscribe or object
• Website analytics: 26 months maximum

10. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, including payment processors, social media platforms, and product manufacturers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

When you make a payment, your payment information is processed directly by our payment service providers (such as Stripe, PayPal, or similar) and is subject to their privacy policies. We do not store complete credit card information on our servers.

12. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@textoniacycles.shop so we can delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you continue using our services after changes are made, you agree to the revised policy. If you do not accept the updated policy, please cease using our services and contact us to close any accounts you may have created.

14. Contact Information